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假客服办退款骗走210万！反诈中心发布防“客服诈骗”贴士

2019-05-08

5月5日晚，广州市反诈中心接到一名女事主林某报警，称当天上午其手机接到冒充某电商平台客服的诈骗电话，对方告知事主其购买的商品有质量问题，现帮其办理退款理赔手续，随后双方互加微信进行联系。沟通过程中，事主共被骗210万元。

加微信后，“客服”要求事主提供银行卡号、密码验证码等信息，事主提供后发现其两张银行卡无故被盗刷了72万多元。 “客服”便谎称是“平台操作失误”误扣了事主的资金，但会返还，并以此为理由又要求事主配合“客服”做银行转账对冲操作，才能将资金分笔返还给事主。

当天下午，事主在网上银行分多笔向对方提供的私人银行账号转账共计270多万元。其间对方曾有部分资金返还到事主的银行账户（实际上是骗子为博取事主信任，诱骗其继续转账，骗取更多资金），直至在事主一次性转账100多万元后，对方借口“系统异常”要等第二天才能处理，要求事主次日再联系“客服”（实际上是骗子已经骗够钱了）。

事主随后越想越觉得不妥，再尝试联系对方，才发现微信已被对方拉黑，电话也打不通了。事主统计，扣除已返还的资金，自己共损失210万元。

反诈中心提醒：
1.如遇“客服”主动来电要求办理“退款、理赔”手续，需提高警惕，建议通过其他途径多方核实，如通过网购平台直接联系商家，或拨打快递官方客服电话，千万不要跳出原有平台进行线下交易！
2.不要随意提供银行卡等私密信息，不泄露密码、验证码，不让他人远程操控电脑。切勿随意扫描对方发来的“二维码”，也不要向外人提供付款条形码或18位数字付款码，更不要轻易点开来历不明的“网页链接”，谨防中木马病毒或误入钓鱼网站。
3.如发现支付宝、微信账号或银行卡内的资金被无故转走，请尽快更改密码，同时联系支付宝、微信、银行客服反映处理，按官方客服指引对账户安全性作相应处置，并拨打110电话报警。
4.接到陌生电话，如有疑问，请立即拨打110电话求助咨询。

来源 | 羊城派

图片 | 新华社资料图

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中企网络通信技术有限公司（简称“3133拉斯维加斯”）是3133拉斯维加斯旗下的一家子公司，为企业提供可信赖及综合的信息通信技术（ICT）方案及服务，拥有良好的口碑、强大的股东背景、覆盖广泛的网络、多元化的客户资源和优质的客户服务能力。公司同时拥有信息产业部第一类、第二类多项增值电信业务经营许可执照：包含IP专用网络全国经营许可证、IDC跨区域经营许可证、以及ICP全国经营许可证等，更是中国大陆同时获得可信云认证、TL9000、ISO9001、ISO20000、ISO27001、ISO27017多重认证的ICT综合服务提供商。3133拉斯维加斯凭借多年的运营及与知名伙伴的合作经验，致力于为客户与合作伙伴提供优质通讯服务及资讯科技解决方案，是企业及商业伙伴可信赖的合作伙伴。

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假客服办退款骗走210万！反诈中心发布防“客服诈骗”贴士

Identify & Predict
Assessment Services Asset Identification Service Vulnerability Assessment Service Penetration Test Service Code Review Service AI Visual Security

Protect
Managed Network Security Device Service Managed Next-Generation Firewall (NGFW) Unified Threat Management (UTM) Managed Web Application Firewall (WAF) Network Security Secure Access Service Edge (SASE) Mail Security Mail Protecition Service

Detect
Threat Detection Services Endpoint Detection & Response (EDR) Managed Security Services (MSS) Traffic Monitor and Analysis TrustCSI Secure AI Network Traffic Analysis

Respond & Recover
Security Response Services Security Orchestration, Automation and Response (SOAR) Threat Hunting Service Security Incident Response (IR) Backup & Disaster Recovery as a Service Virtualized Backup, Replication & Recovery (BRR)

Professional Services & Compliance
Professional Services Security Device Migration Service(SDMS) Compliance Services China Cybersecurity Law MLPS 2.0 Compliance Service Cross-Border Data Compliance Assessment Service

IaaS – Infrastructure as a Service
Cloud Computing (Compute) Dedicated Private Cloud (vONE)

SaaS – Software as a Service
Cloud Email & Collaboration Suite (M@il)

XaaS – Anything as a Service
Backup & Disaster Recovery as a Service Virtualized Backup, Replication & Recovery (BRR) Storage as a Service Object Storage Solution (OS) Virtual Desktop as a Service Managed VDI (DaaS Lite)

Managed Service
Professional Service (PS)

Cloud Connectivity
Multi-Cloud Connect